Neuronicx Terms of Service

Acceptance of Terms

By accessing or using the Neuronicx.com website (the “Site”) or placing any order for products or services, you (the “User”) agree to be bound by these Terms of Service (the “Terms”). Neuronicx (operated by Y Technology Corporation and its affiliates) may update or modify these Terms at any time without prior notice. All changes will be effective immediately upon posting, and your continued use of the Site after any changes constitutes acceptance of the modified Terms.

If you do not agree with any change, you should stop using the Site and placing further orders.

Account Registration and Management

• Registration by Order: You cannot create an account on Neuronicx.com without placing an order. When you complete your first order, an account is automatically created for you and you will be logged in. By placing an order, you agree to provide accurate, current, and complete information. After your initial purchase, your account will remain active for any future orders.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials (such as your username and password) and for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately. Neuronicx is not liable for any loss or damage arising from your failure to protect your account information.
• User Eligibility: By using the Site and placing orders, you represent and warrant that you are at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering into a binding contract. If you are ordering on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
• Account Updates and Termination: You may update or correct your account information (such as your email or payment details) at any time through your account settings. We encourage you to keep your contact information up-to-date to ensure smooth delivery of products and communications. Neuronicx reserves the right to suspend or terminate any account that violates these Terms or is used for illegal or fraudulent activities.

Products and Services

Neuronicx offers a range of AI-related products and services. These include, but are not limited to:

• AI Subscription Services: Recharge or upgrade subscriptions for AI platforms such as ChatGPT (Plus/Pro) and Claude (Pro/Max). Upon purchase, you will receive the relevant access (for example, login credentials or activation codes) via email or through your account.
• Official API Sales: Official API access for various AI models and services, provided at preferential wholesale pricing. These are native API offerings from the original providers. Neuronicx acts as a reseller on your behalf and provides the API credentials or billing details after purchase.
• API Proxy Services: Specialized proxy services that simplify API integration. For individual users, we offer DuckAGI, and for enterprises, DuckLLM. These services act as intermediaries to large language model APIs, relieving you of the need to manage the APIs directly. Usage of these proxy services is subject to Neuronicx’s terms and any applicable third-party terms.
• AI Training Data: We offer pre-packaged datasets for machine learning and AI training tasks, as well as custom data curation and labeling services. Pre-packaged datasets cover common tasks (such as image recognition or text analysis), and custom datasets are created according to your specified requirements and agreements.
• Other AI Consulting and Services: Additional AI-related offerings, such as consulting on AI hardware (for example, sourcing specialized AI chips), leasing or renting cloud computing power (GPU/TPU resources), and bespoke AI development projects. Each of these services is provided under a separate agreement that specifies scope, price, and delivery timeline.
• Agent/Reseller Program: Neuronicx runs an Agent and Reseller Program for partners. Qualified agents or resellers can establish their own sales channels or websites and purchase products at wholesale prices for resale. While Neuronicx will support agents with pricing and assistance, agents and resellers remain responsible for their own customers and compliance with any relevant laws. Additional terms may apply to participants in the Agent/Reseller Program.

Payment Terms

• Accepted Payment Methods: We accept major payment methods including credit/debit cards (Visa, MasterCard, etc.), PayPal, and other payment platforms as displayed at checkout. Available methods may vary by region. All payments must be in the currency indicated at checkout unless otherwise specified.
• Payment Authorization: Payment is due in full at the time of order. We will not process your order until payment is authorized by the payment provider. If payment authorization fails, your order may be canceled.
• Pricing and Currency: All prices on the Site are shown in the specified currency. Neuronicx reserves the right to change prices at any time (for example, due to currency fluctuations or changes in third-party pricing) without prior notice. You are responsible for any currency conversion fees or foreign transaction fees charged by your bank or payment processor.
• Taxes and Duties: Unless otherwise stated, prices are exclusive of any taxes, duties, or fees (such as VAT, GST, sales taxes, or customs duties) that may apply. If you are purchasing from outside Hong Kong, you are responsible for any import duties, taxes, or local regulatory fees imposed by your jurisdiction. Neuronicx is not responsible for collecting or remitting taxes outside of what is legally required in the jurisdictions where we operate.
• Cross-Border Transactions: Neuronicx supports international transactions. If you place an order from another country or region, you may be subject to your local laws and any restrictions on cross-border purchases. We will facilitate international payments to the extent possible, but any issues (such as blocked transactions or additional fees imposed by your bank or government) are your responsibility.
• Recurring and Subscription Billing: For products or services with recurring billing (e.g., monthly or annual subscriptions), you authorize us to charge your selected payment method automatically at the start of each renewal period. We will attempt to notify you before each renewal. It is your responsibility to cancel the subscription before renewal if you do not wish to continue. No prorated refunds will be given for partial periods or if you cancel after a renewal has been charged.

Order Processing and Delivery Times

• Order Processing: Orders placed on Neuronicx.com are reviewed and processed either automatically or manually, depending on the product. Automated orders (such as standard subscriptions or API credits) are typically processed within minutes. Orders requiring manual verification or custom work are processed as quickly as possible, usually within the stated delivery time.
• Delivery Times: For most products and services, we strive to deliver within 30 to 60 minutes of order confirmation. Delivery may be earlier or take longer depending on the product type and order volume. Custom or special orders (such as custom datasets or development projects) may require additional processing time. We will provide an estimated delivery timeframe when applicable and notify you of any significant delays.
• Delivery Method: Digital products (like subscription keys, API credentials, or datasets) are usually delivered via email or through your user account. Ensure that the email address you provide is accurate and that you check your inbox (including spam/junk folders). Neuronicx is not responsible for failed delivery due to incorrect information or issues with your email service.
• Delivery Confirmation: Once an order is delivered, responsibility for the product transfers to you. We may send a delivery confirmation or ask you to verify receipt. If you do not receive your order within a reasonable timeframe, please contact us immediately. Neuronicx is not liable for delays caused by events outside our control (such as internet outages, spam filters, or force majeure events).
• Multiple Orders: If you place multiple orders in quick succession, each order will be processed according to its placement time. We handle orders on a first-come, first-served basis.

Refund and Return Policy

• Final Sale: All sales of digital products and one-time services are final. We do not accept returns once an order has been processed and delivered, except as described below.
• No Routine Refunds: Refunds are generally not provided because digital goods and services cannot be returned in the same way as physical products. By making a purchase, you acknowledge this non-refundable policy.
• Refund Exceptions: Neuronicx may consider refund requests in limited circumstances. If you believe a purchased product is defective, incorrectly delivered, or was not provided at all (for example, a subscription code that fails to activate or a data file that is corrupt), you must contact us at office@neuronicx.com within 14 days of delivery. We will investigate and, if we determine there was an error on our part or a defect, may offer a replacement, store credit, or partial/full refund at our discretion. Such remedies are available only under these limited circumstances and at our sole discretion.
• Cancellation of Subscriptions: You may cancel any auto-renewing subscription at any time. Cancellation will stop future renewals but will not entitle you to a refund for the current billing period. Your access to the service will continue until the end of the current term, unless otherwise specified.
• Unauthorized Chargebacks: Initiating a chargeback or reversing a payment without first contacting Neuronicx may violate these Terms. If you reverse a payment without our authorization, we reserve the right to suspend or terminate your account and pursue legal remedies.

Intellectual Property Rights

• Our Content: All content on the Site (including text, graphics, logos, software, and other materials) is the property of Neuronicx or its licensors and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive license to access and use the Site and any products you purchase, solely for your personal or internal business use and in accordance with these Terms. You may not copy, reproduce, distribute, or create derivative works of our content without our express written permission.
• Third-Party Marks: All product names, logos, and trademarks of third-party services referenced on Neuronicx.com (such as “ChatGPT,” “Claude,” or any other AI platform) are the property of their respective owners. Their use on this Site is solely for descriptive or informational purposes. Neuronicx is not affiliated with or endorsed by these third-party owners unless expressly stated.
• Licenses for Services: When you purchase an AI subscription, API access, or any other service through Neuronicx, you are obtaining a license or right to use that service from the original provider under their terms. Neuronicx does not transfer ownership of any underlying software or intellectual property to you. Your use of the service is governed by the original provider’s license terms as well as these Terms.
• Feedback: If you provide feedback or suggestions about our products or services (for example, via email or online forms), you grant Neuronicx a worldwide, royalty-free, irrevocable license to use and incorporate such feedback into our business without any obligation to you.

Disclaimers

• No Warranties: All products and services provided through Neuronicx are provided “as is,” with no warranties of any kind. Neuronicx disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We make no representations or warranties regarding the completeness, accuracy, or reliability of any content or the uninterrupted availability of any product.
• Third-Party Services: Some services involve third-party providers (for example, AI models hosted by other companies). Neuronicx is not the developer or provider of those third-party services. Your use of any third-party service purchased through us is at your own risk and is subject to the terms of that third party. We do not guarantee the functionality, availability, or security of any third-party service. Neuronicx is not responsible for any loss or damage caused by your use of third-party products or services obtained through this Site.
• Agency and Reseller Services: Neuronicx may act as an agent or reseller for certain products or services. In such cases, we are not the manufacturer or originator of the product. We provide support and facilitation, but any warranties or guarantees on the product itself come from the original manufacturer or service provider. We disclaim any obligations or responsibilities beyond those expressly stated in these Terms.
• Accuracy of Information: While we strive to provide accurate information about our products and services, Neuronicx does not warrant that product descriptions, prices, or other content on the Site are free from errors. We reserve the right to correct any mistakes and update information without prior notice. Your sole remedy for any such errors is to confirm details with us before completing a purchase.
• Use at Your Own Risk: By using Neuronicx’s services, you acknowledge that you do so at your own risk. AI technology is evolving and may behave unpredictably. Neuronicx will not be liable for any outcomes, decisions, or actions you take based on the performance or results of any AI service or data obtained through us.

Automatic Renewal Terms

• Subscription Renewal: Products or services billed on a recurring basis will automatically renew under the same terms, unless you cancel. Your designated payment method will be charged automatically at the start of each renewal period (for example, monthly or annually).
• Cancellation: You may cancel any auto-renewing subscription at any time through your account settings or by contacting us. To avoid being charged for the next period, you must cancel at least 24 hours before the renewal date. Cancellation will stop future charges but will not affect the current paid period.
• Price Changes: We may change the price of a subscription service when it renews. If we do, we will notify you before applying the new price. If you do not agree to the new price, you must cancel the subscription before renewal.

Data Privacy and Protection

• Privacy Policy: We value your privacy. The personal information you provide to Neuronicx (such as your name, email, and payment details) is collected and used for order processing, account management, and service delivery. We will handle your personal data in accordance with applicable laws and our Privacy Policy. By using our services, you consent to the processing and transfer of your data as described in the Privacy Policy.
• Compliance with Laws: Neuronicx is committed to complying with data protection laws, including the European Union’s General Data Protection Regulation (GDPR), the Singapore Personal Data Protection Act (PDPA), and the Hong Kong Personal Data (Privacy) Ordinance (PDPO). We implement reasonable technical and organizational measures to protect your personal data.
• Cross-Border Transfers: Because Neuronicx operates internationally (e.g., in Hong Kong, Singapore, etc.), your personal data may be transferred to or processed in jurisdictions outside your country of residence. We will use appropriate safeguards (such as standard contractual clauses) to ensure that any transfer of personal data complies with applicable laws.
• Your Rights: Depending on your jurisdiction, you may have certain rights regarding your personal data (for example, the right to access, correct, delete, or restrict processing). To exercise any rights or address privacy concerns, please contact us at office@neuronicx.com. We will respond to valid requests in accordance with applicable law.
• Data Retention: We will retain your personal data only for as long as necessary to fulfill the purposes outlined in these Terms and our Privacy Policy, unless a longer retention period is required by law. When personal data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policy and applicable law.

Limitation of Liability

• General Limitation: To the maximum extent permitted by law, Neuronicx and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or goodwill) arising out of or in connection with your access to or use of the Site or any products or services. This includes liability resulting from:
• (i) your access to or use of, or inability to access or use, our services;
• (ii) any unauthorized access to or use of our secure systems or your personal information;
• (iii) any interruption or cessation of transmission to or from our services;
• (iv) any bugs, viruses, trojan horses, or the like transmitted to or through our services by any third party;
• (v) any errors or omissions in any content or for any other use of the Site or services.
• Cap on Liability: Except where prohibited by law, Neuronicx’s total liability for any claim arising from these Terms or your use of our services shall be limited to the total amount of fees you have paid to Neuronicx for the particular service(s) that gave rise to the claim during the 12-month period immediately preceding the claim. This limitation applies regardless of the form of action, whether in contract, tort, or otherwise.
• Exceptions: Nothing in these Terms limits or excludes our liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be limited or excluded by applicable law.
• Force Majeure: Neuronicx will not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by events beyond our reasonable control. Such events include, but are not limited to, natural disasters, wars, acts of terrorism, governmental actions, internet outages, pandemics, or other unforeseeable events.

Termination of Service

• Termination by Neuronicx: We may suspend or terminate your access to the Site and services at any time if you breach these Terms, engage in fraudulent or illegal activities, or for any other reason. Upon termination, your right to access and use the services will immediately cease. We may delete or deactivate your account and any associated content, although we may retain certain information as required by law.
• Termination by You: You may stop using the services and cancel any subscriptions at any time. You remain responsible for any charges incurred up to the date of termination. We do not provide refunds for fees paid for the current billing period upon cancellation, unless otherwise required by law.
• Effect of Termination: After termination, the sections of these Terms that by their nature should survive (including Intellectual Property, Disclaimers, Limitation of Liability, and Governing Law) will continue to apply.
• Dispute Resolution: If you disagree with a suspension or termination, you may contact us to request reinstatement or clarification. We will consider such requests in good faith, but Neuronicx reserves the right to make the final decision.

Governing Law and Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms or your use of Neuronicx’s services shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
• If you are a consumer located in another jurisdiction (for example, Singapore, the European Union, or the United States), certain mandatory laws of your country may apply and provide you with protections that cannot be waived. In such cases, these Terms will be interpreted in a manner consistent with those mandatory rights.
• Neuronicx may, at its discretion, attempt to resolve disputes through mediation or arbitration before resorting to formal legal action.

Company Information and Contact

• Company Entities: Neuronicx.com is operated by Y Technology Corporation (a company incorporated in the British Virgin Islands), with affiliated entities Stellar (Hong Kong) and SingLinkTech PTE LTD (Singapore). These companies collectively operate the website and provide services in their respective jurisdictions.
• Contact: For questions or concerns regarding these Terms or any Neuronicx products and services, please contact us at office@neuronicx.com. We will endeavor to respond to your inquiry as promptly as possible.

Updated Date: April 29, 2025