Privacy Policy

Effective Date: April 15, 2025

Neuronicx.com is operated by Y Technology Corporation (BVI) and its affiliates Singapore. This Privacy Policy applies to all personal data collected by Neuronicx in the course of our AI services and e-commerce operations. It explains how we collect, use, disclose, and protect your personal information in compliance with applicable laws, including the EU GDPR, Singapore’s PDPA, and Hong Kong’s PDPO.

Information We Collect

We collect only the personal information necessary to provide our services. Specifically, we collect:

• Name: Collected when you create an account or place an order.
• Email Address: Collected for account verification, order confirmation, and communication purposes.

No other personal data (such as payment details or government IDs) is collected by Neuronicx. Payment transactions are handled entirely by third-party payment processors and are not stored by us.

How We Use Your Information

Your name and email address are used for the following purposes:

• Account Management: To create and manage your Neuronicx account and profile.
• Order Processing: To process your orders, confirm purchases, and provide you with related information such as invoices or receipts.
• Service Updates and Support: To send you updates about our services, including feature announcements and important notices. We will send marketing or promotional emails only if you have explicitly opted in to receive them. You may withdraw this consent at any time as described below.
• Legal and Security: To comply with legal obligations and enforce our Terms of Service.

We use your personal data only for the purposes specified above and will not use it for other unrelated purposes without your explicit consent.

Third-Party Services

We use trusted third-party providers to facilitate certain features of our service. These providers may process your personal information on our behalf:

• Payment Processors: We partner with third-party payment gateways (e.g., Stripe, PayPal) to handle transaction payments. These payment processors collect payment information directly from you during checkout. Neuronicx does not store or have access to your payment card details.
• Email Service Providers: We use email delivery services (e.g., SendGrid, Mailchimp) to send account-related emails and newsletters. These providers will have access to your email address and message content only to perform these services for us.
• Analytics Providers: We use analytics tools (e.g., Google Analytics) to understand how our website is used and to improve our services. These tools collect non-identifying usage information (such as IP addresses and usage metrics) to generate aggregate statistics. You can opt out of analytics tracking by disabling cookies in your browser or using privacy settings.

Each third-party provider is bound by its own privacy policy, and we ensure that they adhere to applicable data protection standards.

Data Storage and Security

All personal data collected by Neuronicx is stored exclusively on secure servers in Singapore, operated by our Singapore-based subsidiary. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. These measures include encryption, access controls, and regular security audits.

When processing data for users in the European Economic Area (EEA), we ensure compliance with GDPR requirements for international data transfers. For example, we rely on European Commission-approved Standard Contractual Clauses or other lawful transfer mechanisms as needed to provide adequate protection for your data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal or contractual obligations. If you request the deletion of your personal data, we will promptly and permanently erase it from our active systems. Specifically:

• Upon a deletion request, your name and email address will be immediately removed from our live databases.
• Any backup or archival copies containing your personal data will be securely deleted or anonymized as soon as practicable, in accordance with our data retention policies.

After deletion, we will confirm with you that your personal data has been removed.

Your Rights

You have the following rights regarding your personal data under applicable data protection laws (such as the GDPR, PDPA, and PDPO):

• Access and Portability: You may request a copy of the personal data we hold about you in a commonly used, machine-readable format.
• Correction: You may ask us to correct or update any inaccurate or incomplete personal data.
• Deletion (Erasure): You may request that we delete your personal data at any time. We will comply with such requests without undue delay, and in any case within the timeframe required by law.
• Objection: You may object to our processing of your personal data if such processing is based on our legitimate interests or for marketing purposes.
• Consent Withdrawal: If we rely on your consent to process your data (for example, to send you marketing communications), you may withdraw your consent at any time.

To exercise any of these rights, please contact us at office@neuronicx.com. We will respond to your request within 30 days or as required by the applicable law.

Children’s Privacy

Neuronicx’s services are intended for adults 18 years of age or older. We do not knowingly collect or solicit personal information from children under 18. If we become aware that a child under 18 has provided us with personal data, we will promptly delete such data.

International Compliance

Neuronicx is committed to complying with international data protection laws applicable to our customers:

• GDPR (European Union): We adhere to the requirements of the EU General Data Protection Regulation, providing lawful bases for processing and enabling all data subject rights (such as access, rectification, erasure, and data portability) for individuals in the EEA.
• PDPA (Singapore): We comply with Singapore’s Personal Data Protection Act by obtaining your consent before collecting personal data, using it only for legitimate and disclosed purposes, and providing you rights to access, correct, and delete your data.
• PDPO (Hong Kong): We follow Hong Kong’s Personal Data (Privacy) Ordinance, ensuring data is accurate and retained only as long as necessary, and respecting individuals’ rights to access and correct their personal information.

Our data handling and transfer practices are designed to meet the standards of these regulations and to protect your privacy no matter where you reside.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Effective Date.” By continuing to use our services after changes are posted, you agree to the revised policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: office@neuronicx.com

We will address all privacy inquiries promptly and in accordance with applicable law.