What should I include for an order issue?
Include the order number, product, time of the issue and a clear description. Do not send an account password or complete API key.
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Order and technical support
Include the product name, order number, time of the issue and non-sensitive error details. Never submit passwords, complete API keys or other credentials.
Choose the matching support path before submitting a request. Product pages define current delivery terms, while the help center covers general setup and troubleshooting.
For account permissions or order status, sign in and open the support flow from the relevant order so the request can be matched to the correct record.
- Order issues
- API integration
- Enterprise procurement
What information helps diagnose an API issue?
Include the request time, endpoint, HTTP status code and a redacted error response so the issue can be reproduced safely.
How do I start an enterprise procurement request?
Review the enterprise service scope, then describe the required models, credits, delivery format and intended use in a support request.
Looking for enterprise AI services?
Review enterprise AI subscriptions, model APIs, training data, computing and private deployment services.