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Neuronicx Help Center

Find guidance for AI digital products, API services, order delivery, account use and support. Check the product edition, delivery scope and conditions before ordering, and include your order number and screenshots when requesting order-specific help.

Choosing a product or service

Review the edition, supported region, validity, delivered items and prerequisites. AI platforms, memberships and API services can have different authorization and usage limits.

Orders and digital delivery

Track processing in your order history. Automatic products follow the delivery notes; services requiring configuration or customer information will state the next step in the order or support conversation.

API and technical issues

For failed requests, provide the endpoint, request time, response code and a redacted error message. Never post complete keys, passwords or other credentials in public pages or chats.

Support and security

If delivery differs from the order description, contact support with the order number. Update eligible credentials promptly and follow the relevant third-party platform terms.

Resolve Neuronicx questions more efficiently

Identify whether the question concerns a subscription, model API, order delivery or enterprise procurement, then prepare the relevant details. A clear description reduces follow-up while keeping sensitive credentials out of support messages.

Orders and subscriptions

Include the order number, product, purchase time and current status. Never send a password or complete payment credential.

APIs and integrations

Record the request time, endpoint, HTTP status and a redacted error response. Never expose a complete API key.

Enterprise requirements

Describe the target models, expected usage, delivery format, runtime environment and intended use before submitting an enquiry.

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